Free worldwide-ready shipping over $60 · USD checkout · 30-day returns
TTaura

Support

How can we help?

Common questions below. Still stuck? Contact our team or email support@taupargre.shop.

How do the move-in kits work?+

Each kit is a curated set of whitelabel homeware bundled for a specific layout and moving stage. You get everything in the listed contents in one order, priced in USD.

Which currency are prices in?+

All prices, your cart and checkout are in US dollars (USD). Any customs or import duties for cross-border orders are the recipient's responsibility.

How much is shipping?+

Standard shipping is $12, and it's free on orders over $60. Delivery times are estimates, not guarantees. See our Shipping & Delivery policy for details.

Can I return a kit?+

Yes — unused items in original packaging can be returned within 30 days. Some hygiene items (like opened towels) are excepted. Full terms are in our Returns & Refunds policy.

Are the products safe for children?+

Compression bags, small parts and plastic fittings are a choking hazard and must be kept away from children under 3. Food-contact items are food-grade. See Product Safety for the full guidance.

How does membership work?+

Membership is a pure subscription of benefits — member pricing, shipping perks and seasonal guides. There are no points, no stored value and no credits, and each period's perks don't carry over.

How is my payment handled?+

Payments are processed by Stripe on its secure hosted checkout. Taura never sees or stores your full card number.

Reach us directly

Email
support@taupargre.shop
Phone
+44 7993674671
Hours
Monday to Friday, 09:00–18:00 (UK time, GMT/BST)

Shop catalog with product SKU options, cart, quantity, bundle checkout, USD pricing, shipping delivery details, returns policy, refund policy, privacy policy, terms and customer contact support.

Checkout includes order summary, subtotal, total cart, customer email, delivery shipping address, Stripe secure checkout payment handoff, terms, privacy, refund policy acknowledgement, and support contact.

TAURUS (PARSONS GREEN) LIMITED operates taupargre.shop. Contact support@taupargre.shop or +44 7993674671. Registered address: 8 Richmond Mews, W1D 3DH, United Kingdom. Prices are listed in USD.